Healthcare

Everything You Need to Know About HCAHPS

This post will have ongoing updates to remain current as things change.  Here’s a list of points for this article: What are HCAHPS? How are HCAHPS scores determined? What is the inclusion/exclusion criteria for the HCAHPS survey? What questions are on the HCAHPS survey? What is Hospital Value Based Purchasing (VBP)? What are HCAHPS? HCAHPS …

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Workplace Violence

Healthcare is crazy.  Unrealistic HCAHPS, abysmal staffing, being chronically underpaid and overworked… these are just a few of the many joys we get to deal with, but for the focus of this article, let’s tackle workplace violence.

The rude patient epidemic

Over time, there has been a dramatic shift in the way patients interact with healthcare professionals. Gone are the days when doctors and nurses were highly respected individuals and treated as such. Nowadays, patients have swapped respect with arrogance, rudeness, and a giant sense of entitlement. But why is this?